Refund & Returns Policy
Shipping & Delivery
In addition to a unique shopping experience in TJF Store, we also offer quick and convenient shipping of your order.
Any product(s) you purchase from our store normally takes 8-12 business days to dispatch and delivery time depends on your location.
Note: due to the work load, there can be slight delays in order to arrive. You can contact us at Contact@thejacketfactory.com if your product(s) is not shipped in the mentioned timeline.
All orders are flat shipping cost.
Working with USPS,FedEx, DHL, and Skynet Worldwide after dispatch your order deliver in 4 to 7 business days. We will inform you by email when your package leaves our warehouse.
Refund & Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Sale Product
- Customize Product
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@thejacketfactory.com .
Only regular priced items may be refunded. Sale items cannot be refunded.
EU customers enjoy the perk of cancelling a purchase under the CPD (consumer protection distance selling) regulations. Cancellation is only acceptable if the product hasn’t been dispatched. If the delivery is already underway, a cancellation request would be rejected.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@thejacketfactory.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Know where your items are at all times!
If you have registered with us, you can view and track your orders under ‘My account’.
We’ll also send you a package tracking link in the shipping confirmation. So you’ll be able to track your package at all times. It can take up to 24 hours before this link is activated.
We try our best to deliver the best product that mirrors exactly what you see on your monitor.
We recommend that you read the size chart and order the size according to the same chart provided to prevent any mishap. We try our best to display the product in its true colors and style devoid of any artificial effects. However, there can be a slight difference in color due to room light, monitor screen, and so on.
Before dispatch the order we will send you the images of product via email and then if you agreed so we will send your product otherwise it won’t be send. If the item you received is damaged or ripped or any size issue from our side so you will return or exchange but Make sure that product is in the same condition as it was delivered and all the packing is intact. Include boxes as well when you are sending the product back; otherwise, it won’t be accepted.
Contact us at Contact@thejacketfactory.com for questions related to refunds and returns.