Shipping, Returns & Refunds

Shipping & Delivery :

In addition to a unique shopping experience in TJF Store, we also offer quick and convenient shipping of your order.

Shipping Timeline :

Any product(s) you purchase from our store normally takes 3-7 business days to dispatch.

Note: due to the global pandemic, there can be slight delays in order to arrive. You can contact us at contact@thejacketfactory.com if your product(s) is not shipped in the mentioned timeline.

Shipping costs :

All orders are free shipping cost.
If the item you received is damaged or ripped, you will get a full refund and if there is any size issue, it will be your fault because those size you select from our size chart We will send you the same size Or the item was not damaged and not an issue of size also and you do not understand the item for any other reason so the shipping cost & restock fees 20$ to 25$ will be deducted from your total amount.

Courier Service: 

Working with USPS,FedEx, DHL, and Skynet Worldwide after dispatch your order deliver in 3 to 5 business days. We will inform you by email when your package leaves our warehouse.

Invoice and delivery address :

You can specify an address other than the invoice address for delivery of your order. First, enter your invoice address for the order. Then click on the ‘Enter different delivery address” button’. The only payment option for which a different delivery address is not possible is payment on an invoice.

Know where your items are at all times!

If you have registered with us, you can view and track your orders under ‘My account’.

We’ll also send you a package tracking link in the shipping confirmation. So you’ll be able to track your package at all times. It can take up to 24 hours before this link is activated.


We try our best to deliver the best product that mirrors exactly what you see on your monitor. 

We recommend that you read the size chart and order the size according to the same chart provided to prevent any mishap. We try our best to display the product in its true colors and style devoid of any artificial effects. However, there can be a slight difference in color due to room light, monitor screen, and so on.

Before dispatch the order we will send you the images of product via email and then if you agreed so we will send your product otherwise it won’t be send. If the item you received is damaged or ripped or any size issue from our side so you will return or exchange but Make sure that product is in the same condition as it was delivered and all the packing is intact. Include boxes as well when you are sending the product back; otherwise, it won’t be accepted. 

Order cancellation :

EU customers enjoy the perk of cancelling a purchase under the CPD (consumer protection distance selling) regulations. Cancellation is only acceptable if the product hasn’t been dispatched. If the delivery is already underway, a cancellation request would be rejected. 

How to return :              

For other customers, an option to return or exchange is always available but the exchange/return amount will be charged and its depend on item cost. Just send back the package, and the return postage will be paid by customer. we will notify you about the status through mail once we have received your package. Return or exchange is only applicable during the first 30 days, starting from the date product was delivered. Make sure that the product is in original packing & unworn/unused.

Refund :

If you are not satisfied with the product and can’t find an alternative size, color, or product on our website, you may request a refund within 30 days after you received the item. Upon the arrival of product, our teams will ensure whether the aforementioned conditions have been or not. You will receive a refund within 7 days after inspection from our team. 

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