Frequently Asked Questions

Please read our exchange and return guidelines for more details.
As long as the item is not shipped, you can make changes in your order(s). Please send your order number(s) to our customer service for correction.
Yes! We charged flat rate shipping charges.
Return cost is customer's responsibility , we are unable to pay for returning item(s).
We ship worldwide except Israel, Russia, and APO/FPO addresses, for further queries, contact us.
You can exchange gift purchases made online from Friday 1 November 2019 to Wednesday 8 January 2020. Please note that our standard 14 day refund policy still applies to online purchases.
You can apply your given code while completing the order at the checkout page. Make sure to use CAPITAL LETTERS.
You can order by selecting any product from our website. Then, select sizing and click add to cart. thejacketfactory.com accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments.
Order cancellation requests can be placed within (1) day of order (If not Shipped) or will result in flat deduction of 25% from your ordered item's amount. If the product is in transit, then you have to receive and apply for a return.
After placing your order, you will receive an e-mail confirmation within a few minutes.

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